Returns Policy 

We want you to love your GlamPro lashes as much as we do so if you are for any reason not 100% happy with your purchase please let us know upon receiving your lashes and we will happily refund all unused products in their original packaging if returned within 10 business days. All you need to do is follow these 3 easy steps -

Step 1 - Contact us via our 'Contact Us' section on our website and request a refund. Once your request has been received we will send you a refund form to fill out.

Step 2 - Once you have e-mailed your completed form back to us you may send your lashes in their original packaging with a copy of your invoice to the address provided on your refund form. Please note that you are responsible for all shipping costs involved in returning your purchases. It is also strongly advised that you get a tracking number for your package as we are not responsible for any goods lost in transit. For hygienic reasons we do not resell or reuse returned goods. 

Step 3 - Please allow approximately 14 business days for us to process your return back to your original method of payment. Be aware that we do not refund shipping costs only the amount of the product.

Please DO NOT return your products unless you have contacted us and e-mailed back a fully completed returns form to us first

If you have used our products and have found them unsatisfactory or have any concerns please let us know within 10 business days of receiving your lashes by contacting us at info@glampro.com.au.

Free Shipping Policy


FREE WORLDWIDE SHIPPING ON ALL ORDERS  *Limited time only

GlamPro sends parcels via Australia Post. Orders placed before 12pm (AEST) on a business day will be dispatched the same afternoon. Orders placed after 12pm (AEST) on a business day will be processed as quickly as possible and we will endeavour to send your parcel the same day when possible, otherwise it will be sent the following business day.

Your tracking number will be sent to you via e-mail along with your order confirmation. If you have specific delivery instructions please let us know in the comments section when you place your order. Any further questions can be directed to us at info@glampro.com.au.


Privacy Policy 

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
       To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

       To quickly process your transactions.

       To send periodic emails regarding your order or other products and services.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 

We collect your email address in order to:

       Process orders and to send information and updates pertaining to orders.

       Send you additional information related to your product and/or service

       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

       Not use false or misleading subjects or email addresses.

       Identify the message as an advertisement in some reasonable way.

       Include the physical address of our business or site headquarters.

       Monitor third-party email marketing services for compliance, if one is used.

       Honor opt-out/unsubscribe requests quickly.

       Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

info@glampro.com.au and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.glampro.com.au

Last Edited on 2017-06-27